Returns of Surgical Instruments and Equipment
- Products can be returned for replacement or refund within 30 days of receipt. This only applies to products that are unused with original packaging.
- Product shipped in error can be returned for refund within 5 days of receipt if product is in original packaging.
Products ordered in error or in excess can be returned for credit as follows:
- Products in original packaging and in resaleable condition will receive product credit less restocking fee of 25% if requested within 30 days of receipt. A return shipping fee will apply.
- Products that are special order non-stock are non-cancellable and unable to be returned.
- Products no longer in resaleable condition due to use, damaged packaging, or damage caused by improper packaging for safe return are not eligible for return or credit. Please use appropriate packaging like a box with sufficient padding. Envelopes and bubble mailers are not sufficient return packaging.
- Dangerous goods, pharmaceuticals, disposable, and special-order products are not eligible for return or credit.
- All returned products must be in original packaging and in resalable condition, unless products are not in original condition due to the fault of Hayden Medical.
- Products with defects covered by warranty will be repaired or replaced in accordance with the terms of the manufacturer’s warranty. A return shipping fee may apply.
If there are any questions regarding the products being returned and their condition, please contact us at 661-296-7200.
To submit a return request, please fill out the form below: